Hello Araon, I wanted to take time to thank you and your excellent staff for taking such good care of our clients last weekend. The Travel Company was asked this year to be the designated travel agency for the University of Pittsburgh Pitt Panther Parents.
We do all the travel for the parents, alumni and friends of the Pitt football team. The Georgia Tech game was our first true away game. We selected the Crowne Plaza in Atlanta not only for its location, but because of our great success with Crowne Plaza in the past. It is typically our “go to” choice of hotels.
As expected the Crowne Plaza Midtown fulfilled all our expectations and then some. The outdoor pool/patio area was a great place for the parents and alumni to sit and talk. Your convenient and friendly lobby bar with ample comfortable seating also provided a great area to socialize. What truly made our stay however was your staff!
In particular, the front desk crew. These are the people who are the faces of your property and they did an outstanding job. Lakisa, Leonard, Raynoldo, Tikira and Marsha in particular always seemed to be there to take care of anything our guests asked. We have been in the travel business 26 years and it is rare to find even one member of a staff let alone the entire front desk staff as good as you have.
You should be very proud of what they do for your guests. In addition, I congratulate the management of the Crowne Plaza for its training program and your ability to retain such good employees. All one hundred plus of our clients complimented us on doing an excellent job. Thank you all for making us look so good !
We appreciate your hard work and dedication. Sincerely, Leonard Norwich The Travel Company thetravelcompany.cc 814 467-7766
Product or Service Mentioned: Crowne Plaza Customer Care.
Reason of review: Good customer service.
I liked: Front desk staff, Front desk staff was outstanding.