Crowne Plaza

On August 22nd, I stayed one night at Crown Plaza Medical Center, Galleria area. They charged me $50 for incidentals.

When checking out, they told me I would only get $25 back because of parking. I explained that I paid for parking through Priceline. She saw it and agreed, but when I got my refund, it was only $25. I called to clear it up.

You could hear the conversation in the background—giggling and going on—before they hung up on me. One lady said it's almost 5 o'clock. They hung up on me. I called back, and I was hung up on again.

I called back, and it was sent to voicemail. I called back, and they just let the phone ring. When I finally did get in touch with someone through another branch, they would not give me the number for corporate. I spoke to 2 or 3 different people, and no one wanted to give me the number for corporate.

I'm very disappointed.

I thought an establishment of this caliber would be a little more professional. I guess I was wrong.

Customer service at the front desk was horrible. Nobody was even in the lobby ahead of us.

We were not acknowledged for 15 minutes. The room that was given to us was disgusting. The chair was destroyed, the other chair was ripped to shreds, wallpaper falling off the ceiling, the phone and table looked liked they have not been cleaned for years. I took pictures, and the front desk did not even want to look at them.

I cannot believe this is crowne plazas standard. We have stayed in many crowne plazas across the United States and have always been pleased. This is by far is the worst. The front desk would not even look at my pictures nor did they even apologize.

I am appalled that this is crowne plazas standard.

I will never stay here again or recommend this to anyone in the future!! We would appreciate some sort of compensation for the amount of money we spent on this room.

I had made a reservation for 2 days for a business trip, I was going to arrive earlier then 3pm check in time so like with most hotels I called the property and requested early check in. It n first call to front desk, the person put me on hold and forgot about it that I was on hold for 8 minutes.

I hung up and called again, this time the same person picked up right away that confirmed that earlier she put me on hold and forgotten about it. I was asked to Check at 12noon, so I did that. I sat in the lobby after talking to the front desk, she didnt even pretend that she is doing something to help accommodate me. She made me sit until 3pm, even though a couple checked in at 2.20pm.

No problem. This is the last time I will be visiting this property.

Worst possible customer care. Front desk person name was Deniesia and this happened on Aug 16 Saturday

Hire employees who have problem-solving skills, who can think critically. Show empathy and understanding. I am extremely disappointed with the level of customer service I have received. Over the past week, I have made multiple attempts to resolve an urgent matter related to my husband's recent accident, which has left him unable to walk. I submitted medical documentation to Priceline since that's who I went through. But I was told I had to reach out to Crowne Plaza in the French Quarter in New Orleans because the management team was not responding to Priceline's emails trying to resolve this issue. I submitted the necessary documents to support my request. I continue to be passed from one representative to another without any clear answers or follow-up. Despite being told each time that someone will contact me within 24-48 hours, no one has reached out yet! I have been the one constantly calling, only to be given the same scripted response. This lack of accountability and compassion is unacceptable. The experience has completely changed my perspective of your company. I expected empathy, urgency, and professional handling of a sensitive matter. Instead, I have been met with delays, disregard, and frustration. Due to this encounter, I will no longer be a customer and will be sharing my experience accordingly. I urge you to escalate this matter immediately and provide a resolution without further delays.

Sincerely,

A. Braithwaite

267-588-****

Alisiabraithwaite@***.com

We had a a brunch banquet our room was from 11 to one. They didnt open the doors till 1115 and then 1145.

They disappeared and I had to go to the front desk to ask where they are. They came back to the room at 12:28. We were out of some food. They said the breakfast was over and theyre not serving any more food for breakfast.

I asked where the servers were and they said they were told to set up another room for another banquet. That was on my dime and I should be compensated for it!!! And I should be compensated on the food since they werent serving anymore for breakfast because they were not in the room at time when they were serving breakfast. My guess had a long drive back home.

Its about four hours and since they were waiting so long for the additional food that never came back to the room I asked for her to go box so they could have some food on the road. The whole weekend was great. The food was good at Long board. We had a dinner banquet which on a scale from 10 1 to 10 I would say 15.

Everything is beautifully done Morgan Stein and Alicia did a beautiful job and I thank them for it. Im sorry that the end of my weekend wasnt that great.

The hotel manager, I believe his name is Brian again from his scale one to 10 he was 15. Everything was done so professionally and handle so nicely that my family would like to do this again at the Crown Plaza.

Thank you for listening Marcia Weinberg

In 2007 or 2008 my husband and I stayed at the Crown Plaza in Hilton Head South Carolina. We had visited Hilton Head many times and have stayed at many resorts and condos in the past and were impressed by with the security the island provided it's guests and had always had a great time.

We decided to stay there Thanksgiving Weekend due to the home stresses of previous Thanksgivings. Furthermore, we were extremely excited b/c on the following Sat. We had reservations at another resort in Savannah GA to watch their Christmas Boat Parade.

We arrived on Thanksgiving Day in the afternoon and was surprised to see there was an unusual large number of people in the lobby and restaurants at check in. Unusual in the fact they didn't seem to be guests.

We went out to eat and got back to our room at approx.

10:00 PM.

I had changed into my nighties as had my husband and stepped onto the balcony to hear the ocean waves and my husband followed. As soon as he stepped out the sliding glass door slid shut and locked from the inside. We had no way to call or try to unlock the door from outside due to only having our nightwear on nothing else. We screamed for help approx an hour before someone finally heard us (another guest) who thankfully was right next door to us.

Our neighbors notified the staff immediately and for whatever reason the staff decided they would handle this themselves instead of calling in professionals. I watched from the balcony as they tried to slip something inside the door to flip the flip latch which was useless b/c the deadbolt was locked. The staff would scream things to us from the breezeway, which was on the end of the building and we couldn't hear them. We were very cold b/c we didn't have hardly anything on.

Our neighbor talked to us as much as he could and took their comforter from their bed and slung it around the wall so we would have something to keep us warm. We were on that balcony at least 3 hours. The neighbors were doing the absolute best to get them to help us even telling them they could use their room to communicate with us. My husband is claustrophobic and I was afraid he would start thinking about the resort catching fire and would want to jump.

We were on the 5th floor. After dealing with the incompetent staff I heard our Neighbor ask his wife to call 911 from her cellphone b,/c. If room phone was used it might not. Go thru Within seconds of her calling 911 I could hear the sirens coming and only then did the staff throw blankets to us from next door.

The fire dept literally sawed the door from around the deadbolt sheetrock and all. One of the first responders literally learned around the divider wall and talked to us the whole time until they got into the room to open the sliding door. Their security scolded us for using the deadbolt. Can you believe this.

One employee suggested we should have climbed onto the railing and jumped into the adjacent balcony. The resort put us in another room a nicer room but charged us a upcharge. We stayed until Saturday but when we were leaving we were locked out while trying to get our luggage b/c we were a few minutes late in leaving so they deactivated our room key. Friday we sent a bottle of wine to our Neighbors who literally went above and beyond to help us unlike the resort staff.

They sent us a free breakfast. I hope the neighbors got more than we did but I suspect not. That Christmas we received a letter from the neighbors asking whatever happened to you guys. This letter was sent to the resort then forwarded to us.

I tried contacting the management for years for some sort of explanation but there hasn't been any contact from multiple places I contacted.

It's now been over 10 years and still no one has bothered to contact me This can all be proven I mean the Hilton Head Fire Department literally sawed the room door off the wall and put yellow tape across where the door was. I guess if they ignore it then it must not have happened

I do have photos and backup for all I have stated